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Shipping Policy

Last updated: February 2026

At Your Kathmandu, we aim to deliver your order safely and efficiently.

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

You will receive a confirmation email once your order has been dispatched.

Shipping Times (UK)

Estimated delivery times:

• Standard Delivery: 2–5 business days
• Express Delivery (if available): 1–2 business days

Delivery times are estimates and may vary during busy periods.

 

International Shipping

We currently ship to selected international destinations.

International delivery times vary by location and may take 7–14 business days.

Customers are responsible for any customs duties, taxes, or import charges.

 

Shipping Costs

Shipping costs are calculated at checkout.

Free shipping promotions may apply from time to time.

 

Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us at:

info@yourkathmandu.com

We will investigate and assist you as quickly as possible.

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Bista Group Limited (trading as “Your Kathmandu”). We deliver Nepal foods and groceries online in U.K. Choose from Dal, Beans, Rice, Pickles, Sauce & Noodles. we offer online payments and nationwide delivery in U.K.

Store Location

11 Drayton waye

London, United Kingdom
info@yourkathmandu.com

+44 (0) 7767186813

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We accept the following paying methods

Visa card payment accepted at Your Kathmandu
Master card payment accepted at Your Kathmandu
American express payment accepted at Your Kathmandu
Union Pay payment accepted at Your Kathmandu
JCB payment accepted at Your Kathmandu
Diners club payment accepted at Your Kathmandu
Discover  card payment accepted at Your Kathmandu
Paypal payment accepted at Your Kathmandu

© 2025 by Your Kathmandu. All rights reserved

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